On 03/31/2022, our customer received an invoice for $18,095 in per diem charges directly from the Steamship line.This invoice contained a total of 19 containers with per diem charges accumulating over a period of one month.
We have a team dedicated to disputing charges that ultimately ends up saving our customer thousands of dollars each year. This team is trained and capable of communicating directly with the customers and terminals.
Our Per Diem team reached out directly to the Ocean Carriers and started the dispute process right away. In this scenario, we were able to save our customer $16,915. We reduced our customers bill by 93%.
We never give up on our customers --especially during the challenging times when our customers need us most, Forrest is here to provide our resources to ensure our customers remain profitable and successful.We take pride in going above and beyond to strengthen our relationships and prove we are the long term vendor our customers can depend on.
On 2/7/2022, our customer received an invoice for $8,400. The terminal claimed we had a container from 10/04/21 -01/07/2022, Our records showed the container was delivered back to the terminal on 04/07/2022.
We have a team dedicated to disputing charges that ultimately ends up saving our customer thousands of dollars each year. This team is trained and capable of communicating directly with the customers and terminals.
Our Per Diem team worked directly with the account manager and the terminal to get and provide proper documentation needed to dispute. We were able to provide a gate ticket for 10/7/2022 and we were able to get the$8,400 invoice cancelled.
We never give up on our customers --especially during the challenging times when our customers need us most, Forrest is here to provide our resources to ensure our customers remain profitable and successful.We take pride in going above and beyond to strengthen our relationships and prove we are the long term vendor our customers can depend on.
Our customer received two invoices from Sparx Logistics totaling $4,318,530.00 in per diem on 260 containers originating from the ports ofLos Angeles and LongBeach. The invoices provided by Sparx Logistics did not include container numbers or dates only Sparx Logistics’ internal job number. The terms on the invoice read “Cash onDelivery” this invoice was received on January 19th of2022, a time when our customer was in need of vessel space more than ever before and their account with Sparx Logistics was on hold until this invoice was resolved.
Our per diem team first had to send 260separate emails to Sparx Logistics as they demanded in order to obtain the container numbers and dates for each of their internal job numbers provided on the invoices. Our per diem team then collected 92 days of terminal screenshots for each terminal that accepted Sparx Logistics containers along with 42 emails from Sparx Logistics equipment team stating there was no receiving options or empty return appointments available during the date range for this case. During the 92 days of per diem invoiced there was only one terminal accepting Sparx empty containers during one shift for 9 hours. The evidence provided to our customer allowed them to dispute the invoices due to an unreasonable amount of time to return the amount of containers which we were required to stack in our yard in order to keep chassis in rotation and keep our customer’s freight moving seamlessly.
The amount of $4,318,530.00 in per diem on 260containers was waived in it's entirety. Our customer was impressed with our level of service along with the unexpected service of our per diem team which we provide free of charge. This resulted in the strengthening of our partnership and ultimately more business forForrest.
We never give up on our customers --especially during the challenging times when our customers need us most, Forrest is here to provide our resources to ensure our customers remain profitable and successful. We take pride in going above and beyond to strengthen our relationships and prove we are the longterm vendor our customers can depend on.
On 2/9/2022, our customer received an invoice listing 87containers totaling$63,225 in per diem charges.
After receiving the list of per diem charges from the terminal our team worked with the account manager to decipher which containers complied with the 48-hour pickup window. After checking all 87 containers, 10 of them did not comply with the 48-hour rule and were disputed.
Our Per Diem team reached out directly to the Ocean Carriers and started the dispute process.After disputing the 10 containers, we were able to save our customer $5,580.
We never give up on our customers --especially during the challenging times whenour customers need us most, Forrest is here to provide our resources to ensure our customers remain profitable and successful.We take pride in going above and beyond to strengthen our relationships and prove we are the long term vendor our customers can depend on.
