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BlueCargo Blog

4 ways to enhance your customer experience!

Commitment, Service, Team Work, Processes 💪

With 2023 comes a host of challenges—some of which are opportunities for you! Here are four ways to make customers feel valued:

1. Keep your commitments:

By managing your customers expectations.

How? Share with them full detailed reports from your container watch list HERE.

2. Offer services pro-actively:

Provide a seamless process for empty returns so that customers know exactly what's happening when you cannot return a container.

What to send? The STOP-THE-CLOCK documentation HERE!

3. Make sure your team is on BlueCargo:

This will help make your customers feel more confident about your ability as a company to execute their shipment successfully.

Where on BlueCargo? Adding new members to your team on BlueCargo is easy, check it out HERE.

4. Implement cohesive processes:

Have each team member be the superstar of specific tools on BlueCargo. This will help you in providing accurate feedback to your customers.

Have more questions?

Schedule a demo HERE.